What to write to us about

We read everything that arrives through this page. The messages that get a reply fastest are the specific ones:

• Corrections. A price, timetable, opening hour or access rule in one of our guides no longer matches what you found. Tell us the page address and what changed, and we will check it against a primary source.
• Practical questions. Questions about getting to a specific place, seasonal timing, or whether a route is realistic in the time you have.
• Permission requests. Requests to reuse a photograph or quote from an article.
• Business enquiries. Advertising, partnership and licensing questions.

What we cannot help with

We are a travel information site, not a travel agency. We cannot book tickets, hotels or permits on your behalf, we cannot arrange visas, and we cannot intervene in a booking dispute with an airline, hotel or tour operator. We are also unable to give individual itinerary planning by email at the volume of requests we receive. For anything involving your own booking, your point of contact is the company you booked with.

How quickly we reply

Messages are read in the order they arrive, usually within two to three working days. Correction reports about a live article are handled first, since they affect other readers. If you have not heard back within a week, please send the message again; occasionally a spam filter takes a legitimate enquiry with it.

Before you write

If your question is about how our guides are researched and checked, the answer may already be on the editorial policy page. If it is about cookies, advertising or how your message is stored, see the privacy policy.